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A Lagos Hotelier Association Member and an Hotel Manager. Also General Manager Ikejahotelsng(Hotels Booking Portal). Am Widely trained in Customer Interaction Management (CIM). I hold a Master of Science (M.S) in Hospitality Administration and Management Penn State School of Hospitality Management, University Park, Pennsylvania USA and a Bachelor's B.Sc (Hons) Management Science University of Ilorin. Also a Certified Customer Interaction Professional (CCIP). Whom is able to provide a wide-range of Customer Service Delivery for adequate Income Generation via Loyal clients for repeat businesses with adequate 12 years of Work Achievement & experience as a Professional hotelier.
Providing a One Stop Solution, starting from Understanding & analyzing Customers Needs & Want, Solving Problems & Providing Multiple Solutions to improve the quality of service for Income generation while being able to manage cost (Cost Control) & enhance productivity. Absolutely Confident that you would not have to repeat yourself based on duty, I always get the job done, I work easily with people and I listen to correction. Am synonymous with innovation.
Customer Service is the Bed Rock of any Successful Business.
Am Confident that you would not have to repeat yourself based on duty, I always get the job done, I train and work easily with people and I listen to correction. Accountability for budgeting, Financial Management, Planning & Business Development Identifying client’s Needs & Wants for adequate income generation. Problem solving & placing problems in a wide but relevant perspective for adequate income generation for a win-win outcome profitably. Making sure clients get GOOD VALUE for their Money for a continual Repeat Business. Above all Confidence & Uncompromising Integrity.
> Am Competent and suitable for Hotel Manager for Lagos Hotelier Association(Alimosho Ikeja) & Shoprite (Head Offc VI) Owned by South African Expatriates to have Certified me to handle their hotel businesses till date . That's means i can Delivery if we work as a team.
# My ready Clients Needs & Wants
> 1. Good Reservation(Rooms)
> 2. Parking Space
> 3. Conference Hall
> 4. Swimming Pool (For Leisure)
> 5. Pocket Friendly rates
> 6. Corporate Bodies flat rate reservations.
> 7. Closeness to airport(Accessibility & Good road)
>8. Total quality customer services
>9. 24 hour power supply
#Standard Operating Procedure(SOP)
1. A competent Manager is a Marketer
2. Staff Training
3. House Keeping & Food and Beverage
4. Pocket Friendly Rate(for Repeat businesses)
5. Promotional activities to reward loyal clients for continuous relationships.
6. Budget(Cost Control) on all departments
7z. Air Conditioned Cooling Environment always.
9. Staff Attrition( Reduction in wastage)
10. KYC(Know Your Clients) Wants & Needs
11. Vision & Mission Objectives(Quality Service Delivery).
12. PFP(Product Knowledge, Friendliness & Problem solving) from staffs towards clients.
13. Creating a "One Time Good Impression with clients". (Staffs)
14. "Fake It Till You Make It" attitudes by all staffs to enable achieve & generate adequate income (Win-Win Outcome)
15. Keeping Loyal clients( it cost 10% more effort getting new client) than making current clients happy & also making them loyal for continual patronage.
16. 65% income can be generated via keeping just one loyal client.
17. 91% of Dissatisfied customer wouldn't deal the the hotel anymore.
18. 75% Customers would go away due to BAD Customer Relationship
19. 8% Dissatisfied client wouldn't react to BAD service but they would go out there & kill the business saying bad things about the hotel.
20. Problem solving staffs(Tenacity) profitably. 22. Adequate Income Generation platforms.
#My Duty Delivery Needs:
> 1. Office
> 2. Internet Networked Computer(Swift duty Memos etc)
> 3. Weekly Call Card( to Canvass my clients) & for other management Operations.
> 4. Formal Induction for me towards staffs
> 5. Complimentary Card
>6. One duty meal per day
> 7. Mobility( For Reach Out)
#My Ready Corporate Clients for patronage
> 1. Shoprite
> 2. Broll
> 3. American Express Travel
> 4. Artists(Nollywood)& Music Artists
>Govt House Alausa
> 6. Task Force Ikeja
> 7. NUJ ikeja
> 8. Christ Embassy
#My Individual Clients ready for Patronage
I have loads of individual clients willing to stay once they have good value for their money alongside pocket friendly rates & easy Accessibility of the hotel.
# Based on 30 Rooms SAMPLE calculation
> Rooms @N20,000 *30 Rooms=N600,000
> N600,000* 30 days=N18,000,000
> @50% Occupancy =N9,000,000
> Less Fix Cost, Salaries etc = N2,000,000
> Profit Gained = N7,000,000 per month.
The Above sample calculation is based on at least 50% Occupancy. Not actual
If the above Duty Needs can be provided sure we can kick off for adequate income generation as i do.
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Thank you for your time. hopefully would talk further when we meet.